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#Servicenow service portal bundle upgrade
#Servicenow service portal bundle license

Unifying experience across different communication channels, whether it is the web portal or chat including the highly integrated chatbot.

Service Portal technology, which allows you to easily configure (or create) web portals with a great user experience, available for your users.

Knowledge management, including the full-text search.

There is a strong resemblance between ITSM and CSM, after all, they both share the powerful ServiceNow platform features, such as: ServiceNow Customer Service Management helps you drive customer loyalty with connected digital workflows that join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. The ServiceNow IT Service Management solution provides scalable workflows to manage and deliver IT services to your users.

#Servicenow service portal bundle license

You will avoid issues with the license policy.You will have less effort in implementing your solution.You might as well lose access to existing features that you did not need at the time of the implementation, but you might find them useful later on.

If you don’t choose the correct option, you will most likely forgo new features that ServiceNow releases often.

#Servicenow service portal bundle upgrade

You will get all the new features from ServiceNow with every upgrade (twice a year!).You will have less effort in supporting your solution.Why should you spend extra time choosing the correct part of the platform for your use case? Although I believe that this is obvious to most readers of the article, I think it is critical to reiterate that. It is always better to use part of the platform that is made to support your use case, than trying to change the platform according to your requirements. However, it is important to realize that ServiceNow offers a lot more than ITSM. It makes complete sense, therefore, that when it comes to supporting other processes, customers turn to what they already know and use. This article will help you to understand the similarities and differences between two parts of the ServiceNow platform – namely IT Service Management (ITSM) and Customer Service Management (CSM).įor most of the companies we work with, IT Service Management (ITSM) is a well-established process, well supported by a variety of tools, the most important of them usually ServiceNow. Choosing the right tool for the job might not always be easy.